We want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process. Please review the details below to understand how returns, exchanges, and refunds are handled.
Returns Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return:
- Items must be unused and in their original packaging
- Products must be in new condition
- Returns must be requested within the specified return period
Return Window
You have 30 days from the date of delivery to request a return.
Exchanges
We are happy to offer product exchanges. If you would like to exchange an item, please contact us and we will guide you through the process.
Return Method
Please Email us on info@sportsofisu.co.uk immediately if you want to return the item.
Return Shipping Costs
If the return is not due to an error on our part (such as receiving a faulty or incorrect item), the customer will be responsible for the return shipping costs.
We recommend using a tracked delivery service, as we cannot be held responsible for items lost during return transit.
Restocking Fees
We do not charge any restocking fees for returned items.
Refund Process
Once your returned item is received and inspected:
- Your refund will be processed within 3 working days
- Refunds will be issued to your original payment method
Important Notes
- Items that are used, damaged, or not in their original condition may not be eligible for a refund
- Refund processing times may vary depending on your payment provider
- We reserve the right to refuse returns that do not meet our policy requirements
If you have any questions about returns or refunds, please contact our support team for assistance via Email address info@sportsofisu.co.uk
