Return & Refund Policy

At Sports Ofisu, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. 30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

You may request a return within 30 days if:

The item is unused and unworn

The item is in its original condition

All original tags and packaging are intact

Proof of purchase is provided

Returns requested after 30 days may not be accepted.

2. Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned or exchanged:

❌ Underwear

❌ Intimate apparel

❌ Any item that has been worn, washed, or altered

❌ Items without original tags or packaging

These restrictions are in place to protect our customers and comply with hygiene standards.

3. How to Request a Return

To start a return, please follow these steps:

Contact our customer support team through our website or email

Provide your order number and reason for return

Our team will review your request and provide return instructions

Once approved, send the item back using the provided guidelines

You can use below details to return the items;

Email: info@sportsofisu.co.uk

Address: 16 Belvedere Terrace, Leeds, England, LS11 7EE

4. Return Shipping Cost

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a tracked delivery service

Sports Ofisu is not responsible for items lost during return transit

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status.

If approved:

Your refund will be processed within 3 working days

The amount will be refunded to your original payment method

Processing times may vary depending on your bank or payment provider

Only the cost of the returned item will be refunded (excluding delivery fees, unless applicable).

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please contact us.

Provide:

Your order number

Clear photos of the issue

A brief description

We will arrange a replacement or full refund at no additional cost.

7. Exchanges

Yes, We do accept the Exchanges. If you have any concern just contact us.

8. Cancellation Policy

Orders may be cancelled before dispatch.

If your order has already been shipped, you will need to follow our standard return process.

9. Consumer Rights (UK Customers)

This policy complies with UK consumer law.

Under the Consumer Contracts Regulations, UK customers have the right to cancel online orders within 14 days of receiving goods, unless the item is exempt (such as underwear for hygiene reasons).

Your statutory rights are not affected by this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us through the details given on our website contact us page.