Privacy Policy

Privacy Policy

At Sports Ofisu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or shop on www.sportsofisu.co.uk

By using our website, you agree to the practices described in this policy.

1. Who We Are

SportsOfisu is a UK-based online retail business providing clothing and footwear products.

We operate in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are responsible for ensuring that your personal data is handled lawfully and securely.

2. Information We Collect

We may collect the following types of information when you interact with our website:

a) Personal Information

Full name

Email address

Phone number

Billing and delivery address

Payment details (processed securely by our payment providers)

b) Order Information

Products purchased

Order history

Delivery preferences

Returns and refunds information

c) Technical Information

IP address

Browser type

Device information

Pages visited and time spent on our website

d) Communication Information

Messages sent through contact forms

Customer support enquiries

Reviews and feedback

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders

To manage payments and deliveries

To communicate with you about your purchases

To provide customer support

To improve our website and services

To prevent fraud and unauthorised activity

To comply with legal obligations

We only use your data when there is a lawful reason to do so.

4. Legal Basis for Processing Data

Under UK GDPR, we process your personal information based on the following legal grounds:

Performance of a contract (to complete your order)

Legal obligation (tax and accounting records)

Legitimate interests (improving our services and preventing fraud)

Consent (marketing communications, where applicable)

You may withdraw your consent at any time.

5. How We Share Your Information

We do not sell, rent, or trade your personal data.

We may share limited information with trusted third parties only when necessary, including:

Payment processors

Delivery partners (Royal Mail and Evri)

Website hosting and security providers

Accounting and legal advisors

All third parties are required to handle your data responsibly and securely.

6. Payment Security

All payments on our website are processed through secure, encrypted payment gateways.

SportsOfisu does not store your full card details on our servers.

Our payment providers comply with industry security standards.

7. Data Storage and Retention

We store your personal information only for as long as necessary.

Retention periods depend on:

Legal requirements

Tax and accounting regulations

Ongoing customer relationships

When data is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us to:

Remember your preferences

Understand how visitors use our website

Improve website performance

Support marketing campaigns

You can manage or disable cookies through your browser settings.

9. Your Data Protection Rights

Under UK data protection laws, you have the right to:

Access your personal data

Request corrections

Request deletion

Restrict processing

Object to processing

Request data portability

To exercise your rights, please contact us through our website.

We aim to respond within 30 days.

10. Marketing Communications

With your permission, we may send you promotional emails about our products and offers.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We do not send spam.

11. Third-Party Links

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices of third-party websites.

We encourage you to review their privacy policies separately.

12. Children’s Privacy

SportsOfisu does not knowingly collect personal data from individuals under the age of 16.

If we become aware that such data has been collected, we will delete it promptly.

13. Data Security Measures

We use technical and organisational safeguards to protect your information, including:

Secure servers

Encryption

Restricted access

Regular security reviews

Despite our efforts, no system is completely risk-free. We continuously improve our security measures.

14. International Data Transfers

Your data is primarily stored within the UK and European Economic Area (EEA).

If data is transferred outside these regions, we ensure appropriate safeguards are in place.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

We recommend reviewing this policy regularly.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our website.