Fila Urban Line Classic Pure Hoodie Fleece Pullover for Men

At Sports Ofisu, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. 30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

You may request a return within 30 days if:

The item is unused and unworn

The item is in its original condition

All original tags and packaging are intact

Proof of purchase is provided

Returns requested after 30 days may not be accepted.

2. Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned or exchanged:

❌ Underwear

❌ Intimate apparel

❌ Any item that has been worn, washed, or altered

❌ Items without original tags or packaging

These restrictions are in place to protect our customers and comply with hygiene standards.

3. How to Request a Return

To start a return, please follow these steps:

Contact our customer support team through our website or email

Provide your order number and reason for return

Our team will review your request and provide return instructions

Once approved, send the item back using the provided guidelines

You can use below details to return the items;

Email: info@sportsofisu.co.uk

Address: 16 Belvedere Terrace, Leeds, England, LS11 7EE

4. Return Shipping Cost

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a tracked delivery service

Sports Ofisu is not responsible for items lost during return transit

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status.

If approved:

Your refund will be processed within 3 working days

The amount will be refunded to your original payment method

Processing times may vary depending on your bank or payment provider

Only the cost of the returned item will be refunded (excluding delivery fees, unless applicable).

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please contact us.

Provide:

Your order number

Clear photos of the issue

A brief description

We will arrange a replacement or full refund at no additional cost.

7. Exchanges

Yes, We do accept the Exchanges. If you have any concern just contact us.

8. Cancellation Policy

Orders may be cancelled before dispatch.

If your order has already been shipped, you will need to follow our standard return process.

9. Consumer Rights (UK Customers)

This policy complies with UK consumer law.

Under the Consumer Contracts Regulations, UK customers have the right to cancel online orders within 14 days of receiving goods, unless the item is exempt (such as underwear for hygiene reasons).

Your statutory rights are not affected by this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us through the details given on our website contact us page.

At Sports Ofisu, we aim to deliver your orders quickly, safely, and reliably across the United Kingdom. This Shipping Policy explains how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within 1 working days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details.

Please note that processing time is separate from delivery time.

2. Delivery Locations

Currently, We Deliver the products within UK.

3. Delivery Times

Your order will be delivered within 2 to 4 Working days.

4. Shipping Costs

We provide free standard shipping.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking link.

All customers are provided with tracking information so you can monitor your delivery status directly through the courier’s website.

If you do not receive your tracking details, please contact our customer support team for assistance.

6. Delivery Partners

We work with trusted UK courier services to ensure reliable and secure delivery, including:

Royal Mail

Evri

These delivery partners are selected to provide timely and safe delivery across the United Kingdom.

7. Missed or Failed Deliveries

If delivery is unsuccessful due to:

Incorrect address

No one available to receive the parcel

Failure to collect from a local depot

The courier may return the parcel to us.

In such cases, re-delivery fees may apply, and original shipping charges are non-refundable.

Please ensure your delivery details are accurate at checkout.

8. Delays and Unexpected Issues

While we aim to meet delivery estimates, delays may occur due to:

Severe weather

Courier disruptions

High seasonal demand

Public holidays

Sports Ofisu is not responsible for delays caused by circumstances beyond our control. However, we will always assist you in tracking and resolving delivery issues.

9. Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us on below details;

Email: info@sportsofisu.co.uk

Address: 16 Belvedere Terrace, Leeds, England, LS11 7EE

10. Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Sports Ofisu is not responsible for delays or losses caused by incorrect or incomplete addresses.

Please double-check your details before placing your order.

11. Split Shipments

In some cases, your order may be shipped in multiple parcels.

If this happens, you will receive separate tracking details for each shipment.

There will be no additional cost to you.

12. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us through on details above.